These terms describe how MOONLIGHT HOME DECOR typically works with boutique and hospitality buyers. Final commercial terms appear on your quotation, proforma invoice (PI), and packing list. Program details also live on Trade Services.
MOQ and mixed cartons
- Most stock SKUs start at 12 pcs (one carton)
- Mixed cartons within a series can be arranged when stock allows
- OEM glaze, stamp, or custom packing may require higher MOQs; these are quoted case by case
Lead times
- Core in-stock SKUs: typically leave the yard within about 72 hours after payment confirmation
- Made-to-order / glaze runs: quoted per SKU and kiln schedule
- Peak seasons and ocean booking windows can extend transit; we share ETA ranges on the PI
Payment
Standard terms are set on the PI (commonly deposit plus balance before shipment, or as otherwise agreed). Bank wires are preferred for first orders. Do not send card details through the marketing site contact form.
Incoterms and shipping
- We commonly quote FOB or CIF; other terms by agreement
- Ocean, air, and express options depend on volume and destination
- Export packing uses carton reinforcement suited to ceramic rims and glaze; wooden crates available on request
- Buyer is responsible for duties, taxes, and local clearance unless CIF/DDP is expressly agreed
Inspection before shipment
Buyers may arrange third-party inspection at the factory or warehouse by appointment. Notify the trade desk early so packing dates align. Photos of packed cartons can be shared before seal when requested on the PO.
Samples
Sample cartons are available for many SKUs. Sample fees and express freight are quoted separately and may be credited against a follow-up order when noted on the PI.
Claims and returns
Ceramic freight damage must be documented on arrival. Photograph outer cartons, inner packing, and damaged pieces before disposal. Notify inquiry@ceramique.com within 7 days of receipt with order number, photos, and piece counts.
- Transit damage covered under our packing responsibility is typically remedied by replacement or credit on the next PO
- Buyer-chosen carriers after FOB handover follow that carrier’s claim process
- Glaze variation within published tolerance is not treated as a defect
- Unused stock returns are not standard for custom or made-to-order lots; ask before ordering if you need a restock plan
Quality reference
Dimension and glaze guidance for retail teams: Care & Specs Guide. Factory process overview: Factory & Quality.
Contact
MOONLIGHT Trade Desk · Chaozhou, Guangdong · GMT+8
inquiry@ceramique.com · Contact form